Customer Success & Support

Keyush – After – Project Support & Services for Your Continued Success
Since success is a continuous journey, not just a destination, our Customer Success program optimizes your ERP investment for increased revenue and operational efficiency. Discover how we drive user adoption through tailored training and continuous support, while our proactive approach to problem-solving and personalized assistance cultivates long-term customer loyalty. Join us on this empowering journey, where every step in our service ensures the prosperity of your business.
Custom Support Models
Recognizing that every business is unique, we offer custom support models designed to cater specifically to your SAP environment. Our expert consultants work closely with you to understand your system intricacies, business processes, and overall objectives. This collaboration enables us to curate a bespoke support model that aligns seamlessly with your organizational goals.
Support Access: Freshdesk Assistance
  • Diverse Communication: Reach us through various channels for seamless assistance.
  • Ticketing System: Organized resolutions through a structured ticketing process.
  • Self-Service Options: Access independent solutions with efficient self-service features.
  • Automation and AI: Experience efficient assistance through automated and AI-driven support.
Support Options – Tailored to Your Needs
  • As Per Need: Adaptable support choices crafted to meet your specific needs, guaranteeing prompt issue resolution and personalized assistance.
  • On-demand & flexible support.
  • Escalation management.
  • Regular health checks and SAP upgrade.

Reach out to our Support Desk to log in your tickets in case of any assistance.

Deeper Dive on SAP Health Check and SAP upgrade to stay current
SAP client health checks play a pivotal role in maintaining the well-being of the SAP landscape for businesses. These health checks involve a thorough examination of various components within the SAP environment to identify potential issues, inefficiencies, or areas for improvement. Key aspects covered in SAP client health checks include:
System Performance Analysis
  • Objective: Assess the overall performance of the SAP system to ensure responsiveness and efficiency.
  • Activities: Analyzing transaction response times, evaluating server resource utilization, and reviewing system logs for performance bottlenecks.
  • Benefits: Proactive identification and resolution of performance issues, ensuring optimal user experience and business continuity.
Security and Compliance Audit
  • Objective: Verify that the SAP system adheres to security best practices and compliance requirements.
  • Activities: Conducting user access reviews, analyzing authorization logs, and assessing adherence to industry-specific regulations.
  • Benefits: Mitigating security risks, preventing unauthorized access, and ensuring compliance with data protection and regulatory standards.
Data Integrity and Consistency Checks
  • Objective: Ensure the accuracy and consistency of data stored within the SAP system.
  • Activities: Running data consistency checks, validating database integrity, and reconciling data across different modules.
  • Benefits: Enhancing data quality, minimizing errors, and maintaining the integrity of critical business information.
Custom Code and Enhancement Assessment
  • Objective: Evaluate custom-developed code and enhancements for efficiency and compatibility.
  • Activities: Reviewing custom code for performance issues, checking compatibility with new SAP releases, and recommending optimizations.
  • Benefits: Optimizing customizations for better performance, reducing the risk of errors during upgrades, and ensuring seamless system evolution.
Unlocking Future Potential:
Embrace the SAP Upgrade Journey
The landscape of SAP solutions is in constant evolution, and staying ahead is key. Waiting until the last minute is not a strategy, especially with the looming end of support for various SAP versions. Proactive and strategic upgrades are essential to:
  • Stay Current: Ensure your SAP environment aligns with the latest advancements and security measures.
  • Optimize Performance: Leverage improved functionalities and performance enhancements for seamless operations.
  • Adapt to Changing Needs: Keep pace with the dynamic requirements of your business and industry.
Key Benefits of SAP Upgrades:
  • Enhanced Efficiency: Streamline operations and processes for increased productivity.
  • Innovation Adoption: Embrace new features and capabilities that drive business innovation.
  • User Experience Improvement: Ensure a modern and intuitive interface for a seamless user experience.
  • Data Security and Compliance: Stay ahead of security threats and comply with evolving regulatory standards.
The Path Forward:
Elevate Your SAP Experience

View an SAP upgrade not just as an obligation but as a strategic initiative to enhance your SAP experience and position your business for future prosperity. It’s about more than just staying current – it’s about unlocking the full potential of SAP solutions for sustained growth and competitiveness.

Embark on your SAP upgrade journey today! Contact us to discuss how we can tailor a roadmap that aligns with your business objectives and ensures a future-ready SAP landscape.

  • Monthly Recurring: Proactively designed and comprehensive support, bundled with additional perks, ensuring continuous optimization of your ERP system.
  • 24/7 priority support.
  • Regular system updates.
  • Access to exclusive events.
  • Business Analytics: Unlock powerful insights and make data-driven decisions with our advanced business analytics tools and reporting capabilities.
  • SAP for Me: Explore personalized insights and manage your SAP experience efficiently.
  • Training & Certification: Elevate your expertise with our comprehensive training programs and certifications, maximizing ERP utilization.
  • Business ByDesign Community: Access our community hub for collaboration, insights, and updates.
  • Training Videos: Engage with our educational videos to enhance your skills and understanding.
  • Knowledge Base: Explore guides, documentation, and best practices to empower your team and resolve queries efficiently.
  • Help Portal (Docs.): Access our comprehensive documentation for quick assistance.
Unlocking Potential with SAP S/4HANA:
Your Personalization Journey
Embarking on the SAP S/4HANA journey opens endless possibilities to align the system with your goals and objectives. Here’s how we support you:
  • Making It Personal: Open a ticket or connect with your dedicated Customer Success Manager (CSM) to initiate small changes that align with your unique business needs.
  • Training for Empowerment: Training is integral to maximizing a new system. Our support options include comprehensive training programs tailored to your team’s needs.
  • Year-End Support: We’ve got you covered with dedicated support during crucial year-end processes.
  • Tailored Customizations: If you require a specific customization for your business, Keyush support team will be able to help in every step of your personalized journey.
  • Monthly Allocated Hours: Choose from flexible monthly allocated hours, starting as low as 20 hours, which can be utilized for small projects (8 hours or less).
  • Free ERP Assessment: Benefit from a free ERP assessment, offering a valuable number of hours equivalent to the monthly allocation.
  • Dedicated Customer Success Manager: Experience the support of a dedicated CSM, ensuring personalized assistance aligned with your business objectives.
  • Priority Support Tickets: Receive priority handling for support tickets, ensuring timely resolutions for your critical issues.

Now that you’ve implemented SAP, let’s align it with our goals and objectives. For customization or changes, reach out to our dedicated Customer Success Manager (CSM) or open a ticket. Training, year-end support, customizations, and monthly allocated hours are all part of our comprehensive support options. Your success is our priority at Keyush.

Why Choose Us as Your SAP Partner?
Keyush has specialized in delivering tailored SAP solutions for over 23 years, we prioritize the success of our clients by adopting and implementing SAP Best Practices. Our commitment to excellence is evident in our ability to customize solutions that seamlessly integrate with your unique application environment, ensuring the realization of your desired outcomes. What truly sets Keyush apart is our dedication to client needs. Beyond the implementation phase, our clients benefit from our flexible and personalized support services, providing a reliable safety net for their IT landscape. When choosing Keyush, you’re selecting a partner that goes beyond conventional service, offering innovative and strategic solutions to propel your business forward. With Keyush, your organization gains a trusted ally in navigating the dynamic world of SAP and ERP solutions.
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